WRSE engagement in the news

The work of WRSE, specifically the collaboration across member water companies on customer engagement, has featured in two key water industry publications in recent months.

In January 2021, in an article for Utility Week, Ruth Williams talks with Trevor Bishop (WRSE Organisational Director) about how managing water resources to prevent flooding or droughts is a national concern, with regional planning groups bringing together their work to inform the bigger picture. Trevor focused on how the programme of customer engagement is key in identifying the priorities people have for their water supply and what they want the regional plan to deliver.

The Water Report March 2021 edition featured an in depth interview with Trevor Bishop and Clare Carlaw on WRSE's engagement with customers, how the companies have collaborated to deliver both an efficient and effective engagement programme and how the environment is dominating concerns on both sides.